Our goal is to dispatch your online order on the same or next working day but please allow 4-5 working days during sale periods.
In the unfortunate circumstance where an item is sold out, we will advise you promptly so you can consider an alternative item.
We have chosen Easyship as our shipping provider. Trough this innovative software our customers can choose between a variety of different shipping couriers depending on their time and budget.
We will send you a confirmation email with the tracking number once your order is shipped.
Delivery expenses are charged to the Customer and are clearly specified on the site.
Products purchased on toio.com.hk will be delivered to the address notified by the customer.
TOIO ltd. will issue a goods’delivered invoice for each order evaded at toio.com.hk, forwarding it by email or by post to the nominee in the order.
Import, duties, taxes and charges are NOT included in the item price or shipping costs; these charges are buyer’s responsibility; the customer should check with the custom office what the additional costs will be prior to buy.