TOIO products are fully warranted to the original owner against defects in materials and workmanship for the lifetime of the product.
If a product ever fails due to a manufacturing defect, we will either repair the product without charge, or replace it at our discretion.
This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colours and materials over extended time and use.
TOIO gear can be returned for exchange within 30 days.
The goods should not been worn, washed, or damaged in any way.
The original packaging and swing tickets must remain intact, swim wear items will only be accepted with the hygiene sticker still in place. Goods will be inspected on return and refunds or credit for exchange processed within 7 days.
You will be responsible for the delivery charges associated with returning the exchanged item to us and also for delivery charges in sending any replacement items to you.
Refunds for orders placed are credited back to the original credit card on which the order was purchased.
TOIO Internet Returns
Unit D, 10/f., Gee Chang Hong Center,
65 Wong Chuk Hang Rd,
Southern District, Hong Kong
We do not accept responsibility for any goods returned to us that are damaged or lost in transit.
Please Note: Online purchases cannot be returned to any stores. To keep our delivery costs to a minimum all returns of non-faulty products are returned at the customers cost. There is no need to contact us prior to returning your goods.